FAQ

Once your order is successfully placed, you will receive a confirmation email from us. You can also login to the "Order History" section and check the status of your order.

Yes, we do take orders over WhatsApp. Contact +91 9025491800 for further queries. (Support Timings: 10:00 am to 8:00 pm)

We will try not to attach the invoice but generally because of the prevalent regulations we send the invoice along with the product.

Yes, we do allow exchanges. For further details on this please check our Return policy.

If you want to add or delete items from your order before it is dispatched please Whatapp @ +91 90254 91800 with your order number and product details where you want modification.

You can pay for an order using our payment gateway on the website. We accept credit cards, debit cards, e-wallets etc. We also accept bank transfers and cash deposits. In case you want to make the payment via net banking or a cash deposit contact us.

We provide free delivery on order value above INR 500/- or else a shipping charge of INR 70/- will be applied automatically.

Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order. You can visit "Order History" section and get tracking details also.

Normally Delivery take 3 to 5 Business days only. For further details on this please check our Shipping Policy

If a shipment is lost in transit, we reprocess/reship the order.

On delivery of wrong/damaged items, customers must report the wrong/damaged item within 24hrs after the product is delivered. Since there are chances for the customers to use the jewellery and return it back to us, we strictly follow a 24 hrs timeline to report wrong or damaged items. Failing which the product return/refund will not considered under any circumstances.

You can request for the cancellation of the order by e-mail / WhatsApp. If in case the order is already been shipped, simply reject and return the products at the time of delivery. If you cancel your order before your product has shipped, we will refund the entire amount.

We provide a Cash on Delivery (COD) option for orders valued above INR 600/- and a shipping charge of INR 70/- will be applied automatically.

Customer has to ship the product back to us, with exactly the same packing materials along with the warranty tag intact within the product via speed post or any reliable courier service.
After receiving the product from the customer, Our team will take 2 to 3 business days to refund back to their source Bank Account or as Store Credits.
Please Note: Customer has to share the reverse AWB - Courier Tracking Code WITHIN FIVE DAYS (5 Days) from receiving the product, failing which the product will not be eligible for 7-days return/refund.
In both the above cases, customer is responsible for packing the products safely to avoid damages during transit

Billing Address is the address where a customer gets his bills from the credit card company. Shipping address is the address where the customer wants to receive their shipment.

Once an order is placed, you cannot make any changes in address. However, address change requests may be accommodated separately through phone / WhatsApp or email within 12 hours of placing the order. You can contact us your request and the needful will be done.