Warranty Policy

Warranty Policy:

• After 7 days of purchase, the product falls under a 6-month/1-year guarantee period as stated on your invoice/purchase bill.
• During this period, if any issues arise regarding gold plating or color, the customer may file a warranty claim.

Warranty Does Not Cover:

• Excessive wear and tear.
• Damage caused by mishandling or improper care.

Important Usage Instructions:

• Recommended for occasional use.
• Use carefully to prevent deep scratches.
• Keep out of reach of perfumes and acids.

How To Claim Your Warranty:

• Send an email to support@thanola.com with your order number and details regarding your warranty claim.
• You are entitled to only one free service within the warranty period.
• Wait for our team to review and approve your claim.
• Once approved, the customer is responsible for self-shipping the product to our shop address. One-way shipping charges are to be borne by the customer.
• Securely package the product in the original packaging or an appropriate alternative.
• Upon receipt, the faulty product will be re-plated with pure 24kt Gold or Antique Gold (depending on the product nature) and will be returned to the customer within 7 working days.